Travii

Support

We’re here to help you recover your trips with confidence.

For help, feedback, or a privacy question, email chenle.yong16@gmail.com.

Photo access

Travii needs Photo Library access to find likely past trips and show your original media. You can choose limited access or change it later in your iPhone Settings: open Travii, then choose Photos.

Why does Travii not show every photo?

Travii works from the photos and videos you allow it to access, and only uses location information when it is available. Photos with no location, photos outside the selected date range, or items excluded from a saved Journey may not appear in a particular trip.

Where are my photos stored?

Your original photos and videos stay in your iPhone Photo Library. Travii keeps local references and trip information on your device; it does not upload, reorganize, or edit your originals.

How do I update my library?

After a completed scan, Travii may make a lightweight check when you open Home or return to the app, at most once every seven days. It does not monitor or scan your library in the background. To check for changes immediately, use Settings → Library → Check library.

How do I remove a trip?

Removing a saved Journey removes only Travii’s local record. It never deletes the original photos or videos from your library.

How do I report a problem?

Email chenle.yong16@gmail.com with a short description, your iPhone model, iOS version, and screenshots if you are comfortable sharing them. Please do not send private photos unless they are necessary to explain the issue.

Privacy

Read the full Travii Privacy Policy.