Support

What to include

A short description of the issue, your iPhone model, iOS version and Elemii app version will help. If you attach a screenshot, remove any personal information you do not want to share.

You do not need to include your full birth details, saved charts or any passwords to ask for help. Elemii does not attach those details automatically.

Help with a report

Find a purchased report in Saved → Charts → your chart → Personal PDF report. For help, use Contact support or Copy reference on the report screen. The draft includes only the reference, app version and status. If no email app opens, copy the support email address and reference into your preferred email app. No message is sent automatically.

For an interrupted download, check progress and download the same saved report again within its download window. If it needs attention, contact support using its reference; do not start or purchase another report to fix it. You do not need to send your PDF, full birth details, passwords, access codes or purchase receipt by default. A reference helps us find a case; it does not authorize disclosure to another person.

For new reports that fail before the PDF is ready, contact support promptly: temporary personal content is kept for seven days from the first recorded failure, and reopening or repair attempts do not extend it. Once that content is cleaned up, support cannot rebuild the PDF from the old reading; the purchase reference and minimal failure/spending records remain for investigation. Support does not automatically generate another reading or issue a refund.

Online report downloads have a fixed 30-day window from Ready. Save a copy to Files to keep it. Expiry does not remove your saved copy, and support does not automatically regenerate a report or extend the deadline. Recovery after app deletion or a device change is not available as a customer feature yet.

Earlier consenting-recipient email tests are separate. Contact us about an unexpected sample or a privacy/removal request. No report purchases are accepted on this website, and we do not promise a fixed support response time.

Report language

Starting with version 1.1, new reports are available in English or Simplified Chinese. The report language follows your selected app language and is shown before checkout. Each purchase provides one report in that language. Changing the app language later does not translate or replace an existing report; earlier English reports remain English.

Before a new purchase, select English or Simplified Chinese in Elemii’s language settings and check the language notice on the report offer. Each purchase includes one language; a later language change does not create a second PDF.

Refunds for Apple purchases

For a report delivery problem, contact Elemii support using the report reference. You do not need to purchase the report again to ask for help.

For an eligible purchase billed through Apple, request a refund through Apple. Sign in to your Apple Account, choose Request a refund, select the purchase and a reason, then submit your request. Opening the link does not submit a request or issue a refund.

Apple reviews requests and decides whether a refund is approved; approval is not guaranteed. You do not need approval from Elemii support before applying. Contact support opens an email to Elemii and is separate from Apple's refund process.

TestFlight and sandbox test purchases do not charge real money. Apple refund requests apply to actual public purchases billed by Apple.

Managing saved data

You can remove saved charts and article bookmarks in the app’s Saved tab. Deleting the app removes its local saved data; offloading the app is different from deleting it. Elemii does not provide an account-based recovery service.

See the privacy policy for details about storage, report processing and provider copies.